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FAQ

1. How can I contact with you?

On the start page click on Contact.

2. Do I need to create an account with Brickfielder?

It is not necessary to create an account in order to shop with us. Creating an account allows you to store addresses in order to save time in the future.

3. Why do you need my email address to process my order? And what is it used for?

It’s important to us that we keep you up-to-date regarding the order process and informed of any transactions/orders that you make on www.brickfielder.co.uk. In order to do this, we need an email address. We never pass on your email address to any third party so your security is guaranteed.

4. What payment methods do you accept on www.brickfielder.co.uk?

We accept the following credit cards types: Visa Card and Master Card.

You can use Paypal.

5. I would like to return a damaged, faulty or incorrect item, how do I do this?

If a given item bought fromthe online shop, does not comply with the quality standards of Brickfielder, please first write an e-mail to  . This refers also to items bought at reduced prices from our website. We will answer you as soon as possible. Change of items is possible only if the item has been bought from www.brickfielder.co.uk online shop.

6. Can I return something that was not ordered from the www.brickfielder.co.uk online shop?

Please understand that we are only able to accept items purchased from our www.brickfielder.co.uk online shop.

7. What happens if a product is not available in the required size/colour?

Send your query by email to 

8. I have returned an item, now how do I get my money back?

Reimbursement is usually completed between 3 and 5 days after receiving and conducting the quality check of your returned package. Paying by credit card: The value of the returned merchandise will be credited to your credit card account.

9. What is the time limit a buyer has to return an item?

Every registered user has the right within 14 days from the transaction for the purchase made to return the item bought by him/her.

Remember that it is only possible for us to accept items that are returned in their original state. The merchandise may not show signs of wear. The same conditions apply to reduced price items. Please keep the package delivery note for the item.

10. Can I exchange an item?

Exchanging products is not possible. Please enter a new order on the www.brickfielder.co.uk online shop and cancel the order you want to exchange.

11. What happens if I am not at home when the package is delivered?

If you are not at home when the courier visits your address, they will call you to find appropriate time for delivery. It is necessary for you to provide mobile phone in your www.brickfielder.co.uk online shop account.

12. Do you offer free shipping?

We offer free shipping worldwide for all online orders.

13. How do I know if my purchase was received correctly?

Within 15 minutes you will receive an e-mail verification of your purchase. Otherwise, please write to us at 

14. Can I change my order?

You can change the item, color, size, if your order has not left our warehouse.

15. Can I cancel my order?

Cancelation of an order can be done by writing to us at the following e-mail address  . As long as the package has not left our warehouse, the order may be cancelled.

16. How can I be notified if my order is shipped?

You will be informed via email when the order is dispatched.

17. Forgotten Passwords

If you have forgotten your password, use the "Forgotten password" function to request a new one which will be sent to your email address.

18. Does registering with www.brickfielder.co.uk online shop mean you will send me marketing information?

No. By registering with www.brickfielder.co.uk online shop, you are simply creating an account.

19. To which countries do you deliver?

We deliver worldwide. For more information visit  delivery and return.

20. Where can I find the delivery prices?

Information about delivery charges you can find on page delivery and return.

21. If I am non-EU citizen can I benefit from 0% VAT?

If the delivery address is outside the European Union the order will automatically be deducted by 20% VAT.

22. Do you still have questions?

We would be pleased to answer your questions. Please fill in the question form in menu Contact.

Brickfielder Limited

Company No. 7997624
36 Redbridge Lane East, Ilford, Essex, IG4 5ES, United Kingdom

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